Return & Refund Policy
Thank You for shopping at Muddy Mare.
If you are not entirely satisfied with your purchase, we're here to help.
Goods not received
You have 80 days from the pre-order deadline date to advise if you have not received your goods. As products are sent out via Royal Mail this is the deadline for claiming compensation. Items will be either refunded or you will receive products on a 'like for like' basis and no other items will be given in compensation other than those which have been ordered.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org