MUDDY CLASSIC FLOCK KIDS HOODIE

Why Pre Order?

All our products are Pre Order. This is due to the fundraising element of our brand and the fact that we do not hold stock for sustainabilty reasons. It enables us to insure we can donate as much as possible and that the donation is consistent for each centre and we also like every item to have a home so it does not end up in landfill.

What Happens: 

All orders are processed on a monthly basis. The date that your order is processed for this period is Monday 5th October. Please then allow 14 working days for the production and delivery of your goods (Received by Friday 23rd October). 

Return & Refund Policy

Thanks for shopping at Muddy Mare.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at contact@muddymare.co.uk